1min

ProGCC Troubleshooting Guide

See our table below listing common issues and potential causes.
Issue
Cause
Solution
Controller disconnects when the USB Cable is wiggled.
Defective USB-C Cable.
Contact support@handheldlegend.com to receive a replacement cable.
Controller does not work when plugged in until Plus/Home is pressed.
Defective ribbon cable or defective soldering on ribbon connector.
This is likely a production issue. Take photos of the ribbon cable and the ribbon connectors, send them to support@handheldlegend.com to receive support.
Controller is stuck in 'Smash Ultimate' mode.
'Ultimate Mode' is considered a trigger mode, and it is not toggled like Xbox Layout Mode.
Hold one of the button combinations for the listed trigger modes in our user guide.﻿

Updated 26 Sep 2022

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Updated 26 Sep 2022

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Issue	Cause	Solution
Controller disconnects when the USB Cable is wiggled.	Defective USB-C Cable.	Contact support@handheldlegend.com to receive a replacement cable.
Controller does not work when plugged in until Plus/Home is pressed.	Defective ribbon cable or defective soldering on ribbon connector.	This is likely a production issue. Take photos of the ribbon cable and the ribbon connectors, send them to support@handheldlegend.com to receive support.
Controller is stuck in 'Smash Ultimate' mode.	'Ultimate Mode' is considered a trigger mode, and it is not toggled like Xbox Layout Mode.	Hold one of the button combinations for the listed trigger modes in our user guide.