1min
ProGCC Troubleshooting Guide
See our table below listing common issues and potential causes.
Issue | Cause | Solution |
Controller disconnects when the USB Cable is wiggled. | Defective USB-C Cable. | Contact support@handheldlegend.com to receive a replacement cable. |
Controller does not work when plugged in until Plus/Home is pressed. | Defective ribbon cable or defective soldering on ribbon connector. | This is likely a production issue. Take photos of the ribbon cable and the ribbon connectors, send them to support@handheldlegend.com to receive support. |
Controller is stuck in 'Smash Ultimate' mode. | 'Ultimate Mode' is considered a trigger mode, and it is not toggled like Xbox Layout Mode. | Hold one of the button combinations for the listed trigger modes in our user guide. |